Refund policy

Returns & Refunds Policy

Last updated: October 15, 2026

We want every peel to be a happy one. If something isn't right, here's how we'll put it right. Questions? Email info@banunus.com.

30-day returns on unopened boxes

You can return any Banunus blind box within 30 days of delivery as long as it is unopened: the card box intact and the foil bag inside still sealed. Multipacks (The Bunch, The Tray, The Case and The Frenzy) can be returned when every box in the pack is unopened.

Because every Banunu is a blind-box surprise, we can't take back opened boxes or opened foil bags unless the item is damaged, faulty or wrong (see below).

How to start a return

Email info@banunus.com with your order number and what you'd like to return. We'll reply within one business day with the return address and instructions. Pack the unopened boxes securely and send them with a tracked service.

Return shipping for unopened returns is paid by you. Original shipping charges aren't refundable.

Damaged, faulty or wrong items

If your order arrives damaged, a Banunu is faulty, or you received the wrong item, email info@banunus.com within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, your choice, and we cover any shipping. If we need the item back, we'll send you a prepaid label.

Refunds

Once your return arrives and we've checked it, we'll email you and refund your original payment method within 5 business days. Your bank or card issuer may take another 5 to 10 business days to show it.

Cancellations

You can cancel any order for a full refund at any time before it ships. Email info@banunus.com with your order number. Once it has shipped, the 30-day unopened returns policy applies.

Discounts and gift cards

Items bought with a discount code or as part of a multipack are covered by this same policy. Refunds are for the amount you actually paid. Gift cards can't be returned or exchanged for cash.

Your legal rights

This policy is in addition to your rights under the consumer laws of your country, including any right to cancel an online purchase or to a remedy for faulty goods. Nothing in this policy limits those rights.

Contact

Banunus · info@banunus.com · banunus.com